Lockeroom Member App

Privacy policy

Effective date: 14 July 2026 AEST
Applies to: Lockeroom member app (Android package com.lockeroomgym.lrmemberapp; iOS bundle com.lockeroomgym.memberapp), published by Lockeroom Gym.

This policy explains how Lockeroom Gym collects, uses, stores, and shares information when you use the Lockeroom member app. It is designed to match what the app actually does today.

Who we are

Lockeroom Gym operates coaching gyms in Australia. For app privacy matters, contact assist@lockeroomgym.com.

Information we collect

Depending on how you use the app, we may collect:

Account and access: email address, authentication credentials (managed through Supabase Auth), and your link to your Lockeroom membership record.
Profile and membership details: name, preferred email, profile photo, company and industry fields, networking preferences, and other profile fields you or your coach maintain.
Coaching and gym operations data: training programs, bookings, event RSVPs, session attendance, coach notes, and assessment records created as part of your membership (for example InBody scans, physical assessments, and VO₂ results).
Health and fitness information (optional): only when you connect a supported source or when gym assessments are recorded for your coaching program. This can include:
- Activity: daily steps, cardio workout name/date/duration, distance, and average heart rate for a workout session.
- Nutrition: calories, protein, carbohydrates, and fat from connected nutrition providers or coach-set targets.
- Body composition: weight and body-fat history from connected providers and/or gym assessments.
Support requests: if you use the form on this page, we collect your name, email, message, and any optional device or app version details you provide.
Device security preference: if you enable biometric unlock, your device handles Face ID, Touch ID, or equivalent authentication locally. Lockeroom does not receive or store your biometric data.

How we collect health and fitness data

Health and fitness data is collected only through these paths:

Gym assessments and coaching records entered or managed by Lockeroom staff for your membership.
Connected providers you choose in the app through our integration partner Terra (for example Garmin, Withings, Fitbit, Concept2, or Cronometer) using each provider's authorisation flow.
Apple Health on iOS only when you connect Apple Health from the Lockeroom iOS app and grant the permissions shown in the Apple Health permission sheet.

Android note: the current Lockeroom Android app does not access Android Health Connect or read health data directly from your device's Health Connect storage. On Android, health and fitness information shown in the app comes from your Lockeroom membership records and from cloud providers you connect through Terra's hosted sign-in flow.

Connecting wearables or nutrition sources is optional. If you do not connect a source, we do not collect health data from that source.

How we use your information

We use information to:

provide sign-in, membership access, and app functionality;
display your training, bookings, progress, and connected health data in the app;
support coaching, programming, nutrition guidance, and member support;
respond to support and account-deletion requests; and
maintain security, troubleshoot issues, and meet legal or compliance obligations.

Lockeroom is a gym coaching and progress app. It is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. We do not use your health data for insurance eligibility, employment screening, credit decisions, or advertising profiles.

Who can see your information

You through the member app for your own account.
Lockeroom coaches and authorised gym staff who need access to deliver coaching, programming, bookings, and member support.
Service providers that help us run the app, under contractual safeguards. This includes Supabase (authentication and database hosting) and Terra (wearable and nutrition integrations).
Connected providers you authorise when you start a connection flow in the app (for example Garmin or Cronometer).

We do not sell your personal information or health and fitness information.

What we do not collect through the app

Unless a future app version explicitly asks for your permission and updates this policy, the Lockeroom member app does not use Android Health Connect and does not provide dedicated features for:

menstruation or reproductive-health tracking;
sleep tracking as a standalone product feature;
clinical vitals such as blood glucose, blood pressure, oxygen saturation, respiratory rate, or body temperature from device sensors; or
continuous location tracking from your phone.

A connected third-party provider may send broader raw sync payloads to our backend for troubleshooting and audit. We only normalise and display the health fields used by current app features.

Storage, security, and retention

App data is stored in Lockeroom's Supabase-hosted database with access controls and row-level security for member accounts.
Support form submissions are stored in ma_support_requests so our team can respond.
Wearable sync records may be retained in raw form for audit and reprocessing, in addition to the normalised health tables shown in the app.
We retain information for as long as needed to provide the service, meet legal obligations, and resolve disputes. See account deletion for how to request removal of app-account data.

Your choices and rights

You can disconnect wearable or nutrition integrations in the app.
On iOS, you can change Apple Health permissions in Settings → Health → Data Access & Devices → Lockeroom.
You can request deletion of your app account using the process below.
You can email us to ask what data we hold or to request correction of inaccurate app profile information.

Children

The Lockeroom member app is intended for Lockeroom members and is not directed at children under 16. We do not knowingly collect personal information from children under 16 through the app.

Changes to this policy

We may update this policy when app features or legal requirements change. We will update the effective date at the top of this page. Material changes that affect health-data use will be reflected here before or when a new app version is released.

Contact

Privacy questions, data requests, or account deletion: assist@lockeroomgym.com

Contact us

Email: assist@lockeroomgym.com

We aim to respond within two business days. For urgent gym matters, contact your coach or the front desk as usual.

Requesting account deletion

This page applies to the Lockeroom member app (Android and iOS), published by Lockeroom Gym. Use the steps below to request deletion of your app login account and associated app data.

How to request deletion

Email assist@lockeroomgym.com from the email address linked to your Lockeroom app sign-in.
Use the subject line Lockeroom app account deletion request and include your full name and the email you use to sign in to the app.
We will verify that the request comes from the account holder (we may reply to confirm identity using your membership email or phone on file).
Once verified, we delete your app account within 30 days. We email you when deletion is complete.

You can also submit a request using the support form below. Include Account deletion in your message along with the email you use to sign in.

Data that is deleted

When your app account is deleted, we remove or disable access to data tied specifically to your app login, including:

Your app sign-in credentials (Supabase Auth account and member-app access link)
App profile settings you control (display name, preferred email, profile photo, company and industry fields updated in the app)
Member directory visibility and networking preferences you set in the app
Connected wearable and nutrition integrations initiated through the app (for example Apple Health, Garmin, or Terra-linked providers)
App-synced daily activity, nutrition, and body-composition rows ingested for your member profile through those integrations
In-app booking history and event RSVPs stored for the member app

Data that may be kept

Deleting your app account does not cancel your gym membership. Lockeroom Gym may retain records required to operate the business, meet legal obligations, or resolve disputes, including:

Core membership and billing records (contract dates, invoices, payments)
Coach-managed training, assessment, and program history (for example InBody scans, physical assessments, and programming notes)
Session attendance and operational contact details held for active or former memberships
Support correspondence related to your request (typically up to 7 years for business and compliance purposes)

Retention periods

App account deletion: processed within 30 days of verified request.
Backups: deleted app data may remain in encrypted backups for up to 90 days, then is purged on the normal backup cycle.
Legal and financial records: retained as required by Australian law and our record-keeping policies (commonly up to 7 years from the relevant transaction or membership end date).

To delete specific app data without closing your app account, email assist@lockeroomgym.com with what you would like removed. We will confirm what can be deleted under our retention rules.

Send a support request

Common questions

How do I sign in?: Use the email address linked to your Lockeroom membership and the password you set in the app. If you do not have access, email us with your membership name.
I cannot connect my wearable: Open My Data, tap Connect a device, and complete the provider flow in the Lockeroom app (not Expo Go). Include your device model in your message if you need help.
How do I update my profile?: Profile and work details can be edited in the app. LinkedIn and some operational fields are updated by your coach — mention this in your message if needed.
Privacy and data: See our privacy policy for what we collect, how health and fitness data is used, and who can access it. To request deletion of your app account, see Requesting account deletion.